"Breast cancer patient"

Firstly I would like to say that every single nurse I have dealt with while having chemo and various appointments with the surgeon have been wonderful, caring and professional. The surgical team and Dr Saud are also wonderful - no complaints there.

One thing that I feel could be improved is the communication around surgery. I was booked for morning surgery, arrived in the morning as instructed, didn't get called through until around 8 hours later (operated on around an hour and a half after this). It would have been nice to know in advance, that this could possibly happen, so we could know what to expect. Instead you are just left in a waiting room (starving and anxious) with no idea what is happening. Surely someone could pop out during that time and explain what's going on. 

The other issue is around administration and appointments - I feel there is no consistent process, I have to follow up on my treatment appointments as I don't always get appointment cards or  dates are added incorrectly (I ended up missing a scheduled chemo due to this)  It is impossible to get through on the phone to the cancer centre. The manage my care app is also pointless as only some appoints show. 

Finally - please get some new chairs in both the waiting room for surgery and chemo unit. Chair 21 in particular is feeling very well worn!