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"Intuitive supportive community palliative care team"

About: Bunbury Hospital / South West Palliative Care Service

(as a carer),

Extending my admiration and gratitude to the community palliative care team. I believe your team provide an exceptional service. My mother was under their care for over a year while having active treatment and then in the final week supporting our family to provide care at home while she transitioned to her afterlife.

Please know your abilities to be intuitive, respectful, kind and supportive were extremely appreciated. I felt that your technical skills in providing pain/ symptom management and enabling family to navigate pain/ symptom management were exemplary. 

Your guidance in prompting our next needs made all the difference. You provided moral support to give us the confidence to see that providing end of life care to our Mother at home was truly a gift that we were capable of and that Mum would greatly appreciate.

To all the team that support families to care for their loved ones at home, I believe you do an amazing service to the community.

You are much appreciated.

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Responses

Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West 2 months ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West
Submitted on 15/02/2024 at 3:20 PM
Published on Care Opinion at 3:21 PM


picture of Ceri Elliott

Dear pelicanqx58

Please accept me deepest condolences on the loss of your mother. Thankyou for your lovely comments regarding the empathy and care shown by the Bunbury Community Palliative Care Team at a sad and difficult time for you and your family. We at all times strive to ensure that patients and their families wishes are respected and followed and I am glad to hear that your confidence in our care and service is well regarded.

I will ensure that your feedback is passed onto all the team and once again my condolences. Please do not hesitate to reach out to the team if you need any further support.

Warm regards

Ceri Elliott

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