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Nervous patient who had the best experience with continence ...

Posted By leatherqd88

"Nervous patient who had the best experience with continence nurse"

About: Allied Health (Bass Coast Health)

(as the patient),

I had seen urologist at bass coast hospital, who informed me that a catheter would have to be the option for me.

I was so uncomfortable and having complete anxiety attacks over the prospect of having to self administer a catheter. I haven't been able to sleep or anything.

Today, I meet your wonderful continence nurse Dianne. She made me feel so well looked after, comfortable. And put all my worries at ease as soon as I got there. She was honestly amazing, I believe she is an asset to your hospital. Based on my experience, I would truly recommend anyone to go to her. She explained everything in detail and was so nurturing and kind, that haven't experience in that way before. I left feeling so happy and relaxed and not stress at all about the circumstances I have to face.

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Responses

Response from Jan Child, CEO, Bass Coast Health 2 months ago
Jan Child
CEO,
Bass Coast Health

Submitted on 12/02/2024 at 3:52 PM
Published on Care Opinion at 4:23 PM

picture of Jan Child

Dear leatherqd88,

Dianne is an extremely skilled Continence Nurse Practitioner, (the most senior clinical nurse possible), but even more important than this, she is a kind and compassionate person, and she will be really thrilled to receive your lovely feedback. Thank you so much for taking the time to provide your feedback and I hope things progress ok for you and don't hesitate to reach out to our team if you have any queries or concerns.

All the best, Jan.

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