My child presented to the emergency department at Broome Hospital with a very painful shoulder. Following an x-ray, it was advised that they had a broken collarbone and were discharged a few hours later with a sling.
Upon discharge, it was advised that someone would make contact with us in regards to a follow up fracture clinic appointment. Up until no one has attempted to reach me to schedule an appointment. I have made several attempts to call the fracture clinic at the hospital however my call is never picked up. It is now 4 weeks later and I've finally got a hold of someone who works in the day clinic office who advised that no referral was documented upon my child's discharge.
The lady I spoke to now has been very helpful and has arranged an appointment however I'm pretty disgusted with the poor quality of the service following the discharge. I'm not sure why there are apparently no quality assurance measures in place to make sure patients are taken care of post discharge.
"Poor Health Service"
About: Broome Health Campus / Emergency Department Broome Health Campus Emergency Department Broome 6725
Posted by Flathead (as ),
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