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Joondalup health campus emergency dept

Posted By Very Grateful Father

"Joondalup health campus emergency dept"

About: Joondalup Health Campus / Emergency Department

(as the patient),

I had a push bike accident recently and my partner took me to joondalup hospital emergency dept.  There was 2 significant lacerations on my face ( plus other abrasions ) with a lot of blood and I think I was concussed and nauseous ( thank God I had a helmet on...that was smashed and cracked). I was cared for incredibly well by all staff I saw there...from Fiona the amazing triage nurse, to Meg the amazing ED nurse, to Dr Evans the incredible ED registrar and Dr C the incredible plastic surgery registrar ...the care was outstanding. 

I would like to say a big big big thank you to all these staff members who cared for me with the utmost compassion,  professionalism, skill. Empathy and good humour! Despite the ED department being extremely busy being packed to the gills with patients - they were always smiling, caring and genuine.  I found the staff I saw are all extremely patient focussed, caring and compassionate.  I believe they are all a huge asset to your organisation.  Thank you to all these staff I saw and the organisation as a whole for the amazing care that I received.

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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus last month
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus

Submitted on 8/03/2024 at 4:34 PM
Published on Care Opinion on 11/03/2024 at 9:54 AM

Dear Very Grateful Father,

Thank you so much for taking the time to share your recent experience at Joondalup Health Campus following your push bike accident.

JHC values promote that staff will show compassion, attentiveness and professionalism and I am pleased to hear that this was indeed the case during your visit. I will ensure that your comments and thanks are passed on to the Emergency Department who will be delighted to receive the feedback.

I hope that you are on the road to a full recovery and wish you all the best.

Kind Regards,

Mary Ferrier.

Director of Clinical Services

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