"My partner's recent stay at the hospital"

Admitted for broken hip and femur and taken to ward 4A and stayed alone for 1 hour, eventually had to request water another 20 minutes wait. 

1) On one occassion my partner had an accidental bowel movement in bed at night. Two young nurses attended to them (they were so embarrassed and kept apologising ) but they said nothing !! No words of comfort or compassion like (it's OK we do this all the time ,or  you will be OK don't worry) it was just disgusting.

2) Another time my partner dropped their mirror and told the nurse, they said "it must have gone under the bed" and walked out.

3) Very few nurses introduced themselves or seemed to go out of their way to even smile or make eye contact.

4) It took four days to change my partner's name on the wall from a different patient.

5) The food was not good in my opinion. I felt one (default) meal was inedible.

6) I had to speak to the nurse at the nursing station and I felt like I was interrupting and it took them over a minute to acknowledge that I was even there. Then I felt their answer was abrupt and rude.

7) I keep being told that nurses are too busy and hospitals are short staffed. Not the case here in my opinion. In the week my partner was there, there was not one time that I saw anyone unusually busy. ... plenty of time for idle chat in the corridors.

8) Over the 1 week they were in Fiona Stanley my partner remained in the same hospital gown and was never showered and only washed when they requested it.

9) On the day of their operation in the early morning , about 5am my partner's bed had to be changed so they gave them the pre -op wash. Their operation was not until 11.00 am. I'm sure that is not standard protocol.

10) By comparison they were moved to another hospital and it was unbelievable. My partner was welcomed with a smile by 2 nurses and introduced and shown where every thing was and how to use it. The first thing they attended to was a shower and hair wash which is a fairly basic human need, even necessity. Everything in that hospital is how it should be in my opinion. Food, Attitude, care and empathy were all there without any hassles.

11) My partner was then moved to another hospital and once again...  I feel fantastic in every possible way.

In conclusion my partner and I are both elderly and we don't expect any special treatment but I feel we are entitled to receive and expect treatment to the same level that we received at the other two hospitals. My partner went into Fiona Stanley hospital as a private patient with absolutely no burden on the public hospital system and ended up with a terrible memory and experience on top of the shock of their accident.

We are now home with a long road ahead of us not helped at all by what I feel was the second rate treatment received at Fiona Stanley. I can't help but wonder what on earth is going through the head of the top administration there to apparently accept and and have this behaviour continue. I am not in the habit of complaining but this time I felt compelled to.

I will look forward to your reply

Sincerely,