This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My parent's Hip Replacement

Posted By Pleased then displeased

"My parent's Hip Replacement"

About: WACHS South West Regional Aged Care

(as a relative),

I felt the care supplied to my parent in hospital was fantastic but upon leaving hospital the service provider contracted by WACHS, Gardian Nursing to assist my parent's recovery in the home, failed to show up twice to give supervised shower assistance.

This provider called me (NOK) after discharge and did not announce who they were, I had to ask the co-ordinator that called their name, they still did not state who they represented, I had to ask who contracted them to know it was set up by the hospital, i was not given their name only the person to expect a few days later.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West last month
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West

Submitted on 18/03/2024 at 1:17 PM
Published on Care Opinion at 1:18 PM

picture of Ceri Elliott

Dear Pleased then displeased,

Thank you for your feedback regarding the follow up that you parent received after leaving hospital and the difficulties that you faced.

We have recently introduced this service to assist patients when they are discharged. It involves identification of patients who would be suitable and a discussion with them to seek permission to refer to a private provider. I am sorry that the follow up care that was arranged did not occur as was planned and agreed.

My name is Ceri Elliott, and I am the Director of Nursing and Midwifery at Bunbury Hospital and am responsible for ensuring that these follow up visits occur. Can I ask that you call me on 9722 1422 to discuss your situation and what other services we can assist with for your parent. I do hope that they are recovering well and getting back to the things that they enjoy doing.

Kind regards

Ceri Elliott
Director of Nursing & Midwifery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West 2 weeks ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West

Submitted on 9/04/2024 at 10:21 AM
Published on Care Opinion at 11:29 AM

picture of Ceri Elliott

Dear Pleased then displeased,

Thankyou again for providing feedback on your loved one's experience. I am interested to better understand your comments relating to provision of service in the home. If you can contact me on 0447 793 904 I would be happy to discuss this.

I trust that your parent is recovering well.

Kind regards

Ceri Elliott

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k