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Care Opinion

Staff attitude

Posted By Star2

"Staff attitude"

About: Newman Hospital / Emergency Department

(as a friend),

I had a friend in hospital for a while in Newman recently and couldn’t believe the attitude of some staff. It’s such a stressful time being in hospital but two staff members, both nurses, went out of their way to give what I felt was 10/10 care to my friend and even me as a visitor. They even made us a cuppa when we were emotional.

Unfortunately I believe there are a handful of very rude nurses and doctors who seemingly just can’t be nice given any situation that’s got worse in the last 6 months I reckon. I feel it doesn’t take much to be nice or to show you actually care about your job. I believe you use more muscles scowling than smiling. Come on Newman. I think you can do better.

I think there’s some really great nurses but you worry jagging a shift where you just hope the cranky ones aren’t on. I feel it takes away from the good. Managers I think you need to be active in pulling some aside and reminding them that we are humans in the equation and tell the good ones “on ya!”. 

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Responses

Response from Sarah Hennings, Operations Manager, Inland Pilbara, WA Country Health Service (WACHS) Pilbara last month
Sarah Hennings
Operations Manager, Inland Pilbara,
WA Country Health Service (WACHS) Pilbara

Manages the operations of health services located in Inland Pilbara

Submitted on 11/03/2024 at 2:36 PM
Published on Care Opinion at 3:29 PM

Dear Star2,

Thank you for your feedback about your experiences at Newman Health Service. I am concerned about your encounters with some staff members who did not meet our standards of care and professionalism. We understand the importance of empathy and kindness in healthcare, and we strive to ensure that all our patients and visitors receive the best possible experience. The behaviour you have described does not reflect our values, and we are committed to addressing these issues. I would encourage you to give me a call on 0499 525 088 so that we can get the details of your visit.

In the meantime, I have discussed your feedback with the District Director of Nursing who has addressed with all nursing staff the need to provide a supportive and caring environment for everyone who comes through our doors.

Thank you for acknowledging that there are a number of staff who provide the level of service we strive to maintain, and who supported and comforted you during your time in hospital. It is lovely to be able to recognise and encourage the positive contributions of our dedicated staff and we will be sure to pass this message on.

Thank you for bringing this to my attention. We are dedicated to continuous improvement and ensuring that our staff reflects the high standards of care the Newman Community deserves.

Regards,

Sarah Hennings

Operations Manager Inland Pilbara

WA Country Health Services

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