I am raising my concerns about my missed appointment.
I am located in Derby WA. The appointment was scheduled with the General Surgeon clinic for my child.
I received a message on my message bank on a weekday afternoon, to call back to schedule a time for my child's appointment with general surgeon. I called back the following day in the morning, I spoke to the Admin Clerk, we discussed availability for appointment, slot times available was mid-morning or midday, I agreed to book our time for mid-morning and I mentioned to Admin Clerk that I may need to change my time to the later date due to my child having other commitments at school - the Admin Clerk mentioned that if I was late, that it was okay to rock up at the later time.
Upon confirming later on that my child and I was unable to attend the mid-morning appointment as scheduled, I called back to Visiting Specialist Clinic and spoke to the Admin Clerk on the following week, the Admin Clerk checked appointment times in the book (as they mentioned) and advised me that the Specialist Doctor doesn't leave to go back Broome until midday and that my rescheduled time for midday was locked in.
We arrive at the Derby Hospital for our scheduled appointment early, to be told by the Clerk, that the Doctor has literally just left to back to Broome. And that they tried calling me to confirm my appointment, when in fact, I did not receive a phone call at all. Had I received a call, I felt I would have advised that we are still coming to attend my child's appointment.
I then asked what happens now, to be told that I would have to wait to be rescheduled for the next Specialist visit, the following month.
I contacted the Admin Co-Ordinator at Derby Hospital, to express my concern of disappointment.
"Appointment"
About: Derby Hospital / Visiting Specialist Services Derby Hospital Visiting Specialist Services Derby 6728
Posted by mstay1522 (as ),
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