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Emergency department

Posted By violetgd44

"Emergency department"

About: Swan Hill District Hospital / Emergency Department

(as a parent/guardian),

I brought my child in the late afternoon for a cut on their chin that needed stitches. We waited until the early evening which we were then placed in a bed to be kicked back into the waiting room a few minutes later. After this we got back into the room for the senior doctor to tell me they can’t use the gas now because the doctor they need has just finished. We had been there for a few hours by now. My child was actively bleeding as well. Half an hour later they told me that if I wanted gas I’d have to go to Bendigo. I told them I’m not going to Bendigo and to figure it out. They then left us unattended for an extended period of time because it felt like they didn’t want to deal with it. They made me feel like it was too hard for them.

I feel the service we were given was absolutely disgusting. They put us in a room which I recall had water and another persons shaved hair all over the floor. I found this completely and utterly unacceptable & disgusting. I think this hospital needs a good hard look at their the senior doctor on because I felt they were absolutely awful.

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Responses

Response from Rex Prabhu, Director of Medical Services, Medical Services, Swan Hill District Health last month
We are preparing to make a change
Rex Prabhu
Director of Medical Services, Medical Services,
Swan Hill District Health

Submitted on 14/03/2024 at 9:10 AM
Published on Care Opinion at 9:44 AM

picture of Rex Prabhu

Dear Violetgd44,

I am deeply concerned to hear about your recent experience at our facility, particularly regarding the treatment and care provided to your child. The situation you've described falls far below the standards we strive to maintain for our patients and their families. We take matters like this very seriously, and I want to assure you that we are committed to conducting a thorough investigation into this incident.

To help us in our efforts to understand the specifics of what occurred and to ensure that we can address this situation appropriately, could you please provide us with the following additional details:

The exact date and time of your visit, so we can accurately identify the staff involved and review the shift schedules. Your child’s name to help us locate your records more efficiently.

Your feedback is invaluable to us as it not only helps in addressing the immediate concerns but also aids in improving our service quality and patient care protocols. Rest assured, we are dedicated to taking corrective action to prevent such incidents from occurring in the future.

We sincerely apologize for the distress and inconvenience you and your child have experienced.

Could you please contact our Consumer Consultant Jackie Ingwersen on jingwersen@shdh.org.au or 03 5033 9427 in the first instance in order for us to investigate these?

Cordially Yours

Rex

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