This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Feedback to improve services

Posted By empathytr66

"Feedback to improve services"

About: St George Hospital

(as a relative),

Firstly a big thank you to the service the nurses and staff at St George’s Hospital have provided thus far. However, based on my experience I feel the level of care and empathy provided by the nurses is horrific.

We understand that these nurses have tough jobs and work long hours however I believe as individuals who have made an informed decision to be in the healthcare industry, I’m appalled at the apparent level of carelessness.

My parent was wrongly told by a nurse that they were diagnosed of something, when they were not. I believe it was my quick thinking which halted the nurse in their steps before they continued on with elaborating on their, I understand, incorrect diagnoses.

Having apparent gossip sessions in the hallway between patient rooms is something that I believe no one wants to hear, irrespective of the industry however nurses at this hospital I feel are treating the workplace like a high school playground. Please emphasise the importance of each individuals role in a hospital setting, and kindly reiterate that I believe they are responsible for the daily care of human beings lives.

I feel how are we as family members meant to feel calm and secure that the appropriate level of care is provided. Additionally, I feel that the kitchen and toilets in this hospital is absolutely disgusting and low in stock. I urge to seek more government funding to, in my opinion, ensure this hospital is functioning appropriately. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela Karooz, General Manager, St George Hospital last month
Angela Karooz
General Manager,
St George Hospital

Submitted on 11/03/2024 at 2:39 PM
Published on Care Opinion at 3:31 PM

Dear empathytr66,

I appreciate you taking the time to share your recent experience at St George Hospital. Your feedback is invaluable to us, and we take your concerns seriously. I apologise for any distress this experience has caused and I want to assure you that we are committed to addressing and improving upon the issues you've raised.

First and foremost, I am sorry for any confusion caused by our nursing staff’s communication regarding your parent’s diagnosis. Your feedback has highlighted the importance of staff providing accurate information which is paramount for effective healthcare and any breakdown in this process is of great concern to us. I was disappointed to hear of the manner in which our staff conducted themselves - this does not align with the high standard that St George Hospital strives to achieve. Excellent role model behaviour is of the utmost importance to us. I would like to sincerely apologise for the lack of professionalism, and I regret that we fell short of your expectations in this instance.

We would greatly appreciate more information regarding both these concerns to allow us to conduct a full investigation. It would be extremely helpful if you could contact our Patient Experience Manager on (02) 9113-2687 or email SESLHD-STG-ConsumerFeedback@health.nsw.gov.au so we could further discuss your experience.

Your feedback also included comments on our kitchen and bathroom facilities, in particular the standard of hygiene and supplies. We are taking immediate steps to address this matter and have forwarded your feedback to the Head of Corporate Services for action.

Once again, I apologise for any distress this experience has caused. We are committed to making the necessary improvements to ensure a more positive experience for our patients and their families, and I appreciate you taking the time to bring your concerns to our attention.

Sincerely,

Ange Karooz

General Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k