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"Colonoscopy"

About: Royal Perth Hospital / Acute Assessment & Medical Ward 5B & Surgical Ward 5E

(as the patient),

I have a condition that requires regular colonoscopies. I had a bad experience with one during a severe flare-up in which I felt I regained consciousness due to pain. I recall the Drs involved at the time showed remorse in their body language and talked cryptically about how brave I was however the experience was not explicitly discussed with me.

Since this time during each subsequent colonoscopy I have had increasing level of awareness and also remember pain. (However I am unsure how much of this is a trauma response/pain memory due to the first experience). I felt emotionally stressed and overwhelmed about my experiences so just tried to forget it after each time. I didn't discuss it with my Dr as I didn't think I had any other options.

Recently however I had a really awful colonoscopy experience where it was obvious to everyone that I was in pain. I think I had a panic attack in combination with feeling pain.

I felt the team knew I was nervous before the procedure due to my high HR. I recall they did try to be reassuring. I think it would have helped though if they waited a few minutes for the HR to lower naturally before sedating me so I would be in a better state of mind.

This experience led to me requesting for the next time being under GA or else I never wanted another one done. It was an idea I had but didn't know if was possible. They organised the next under Propofol, which was completely fine.

I was disappointed that it was seemingly up to me as the patient to suggest GA as an option when I believe my care team knew that I've been in pain and even mentioned previously in passing about the increasing doses of Midazolam required to knock me out.

I feel that my specialist should have proactively discussed my experience after each procedure rather than seemingly hoping I would forget/that the next time would be ok. If I had known there were other options I would have opted for this earlier.

I believe perhaps more training can be given to medical staff on how to discuss a patient's experience after a procedure and how to manage the stress of the situation. I felt my Dr did express care and regret over what had happened but in an indirect way after the event. This I feel was likely because they were also overwhelmed managing their emotions and perhaps were unsure of what to do next.

Just because there is not full consciousness does not mean a person doesn't remember or impacted by an event therefore I feel open and formal discussion would be helpful in such cases. I believe training in trauma informed care for health professionals would also be beneficial for dealing with patients similar to me.

I believe my Drs did the best that they knew how to do under the circumstances. I think further system wide training could help to prevent similar episodes/or help Drs to manage the unusual cases like me.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group last month
Ben Noteboom
Executive Director,
Royal Perth Bentley Group
Submitted on 13/03/2024 at 3:35 PM
Published on Care Opinion at 4:04 PM


picture of Ben Noteboom

Dear hswarrior90,

I do appreciate you sharing your story with us at the Royal Perth Bentley Group.

Although you state the doctors performing your colonoscopies conveyed care during your procedures and were reassuring, I’m sorry that you did not feel we met your expectations in discussing further options with you to ensure your future procedures could be improved. I am pleased the option of propofol proved beneficial when it was later provided.

I acknowledge the importance of communication between patients and their treating teams. Please accept my sincere apology for your negative experience. I would like to reassure you that we have shared your feedback with the Gastroenterology Department for their information and to assist with facilitating improvements in our service for future patients.

Thank you again for your feedback and I truly wish you all the best in your health care journey.

Best wishes,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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