"Admission clerk complaint"

When my child was in the Emergency Department waiting for a bed on the ward, the emergency clerk came to do the Private Patient Admission paperwork with me.   I felt like I was in the wrong by wanting to stay with my child who has a massive medical history (Oncology since 2019), I felt they were quite rude about that.  I recall this staff member then huffed off because they had to get another form filled out.

They got the form and gave it to the Nurse who was in charge to get them to fill it out. (In my opinion, ED Nurses are too busy to be doing this with actual medical not administrative tasks surely). When the nurse finished they were going to get it back to the clerk and that’s when the clerk spoke so rudely to the nurse because they didn’t get some of the information. I felt so sorry for the nurse as they were doing their best with something that seemed to me clearly the clerk should be doing as part of their position.  All of this was said in front of me which I felt was so unprofessional on the clerks part. 

I believe no one should be made to feel intimidated like this. As a private patient or any patient really I believe you should feel heard, understood and acknowledged by all staff. As parents I feel we are our children’s voices and advocates.  The implementation of the Aishwarya's Care Call was put in place and changed the way people were treated I thought. I think this staff member should’ve been professional and not made me feel intimidated about wanting to stay with my child while they were admitted. They has a lot of Anxiety and PTSD from their medical history and has never spent a night away from me.

I think this Clerk needs some training in how to communicate to other humans in the workplace.