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"No engagement nor advice"

About: Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2)

(as the patient),

Based on my experience, Maroondah PAPU strikes me as some kind of funding scheme, because I feel it actually offers me no care, advice, therapy, counselling or any service that I believe cannot be simply googled.

In my opinion, there is no engagement, no suicide watch, I recall they provided suicidal patients with seemingly dangerous items like heaters with long chords, metal cutlery and forks made of wood which when twisted forms shape edges.  

I believe the nursing station cannot draw line of sight to the patients and is sound proof to the degree you have to knock on the glass to get the attention of the staff.  I felt unsafe my entire stay.

It seemed the staff do not offer counselling or sympathy, I felt they seem entirely focused on getting me out of the ward.  I was given incorrect dosages twice, which I picked up, which I feel highlights the lack of attention.  I was woken up to be given a ritalin at 8pm.  Ritalin is, of course, a stimulant.

I cannot see why I would benefit from PAPU at all.  In my opinion, the place is simply dangerous.

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Responses

Response from Care Opinion Australia, Care Opinion Australia last month
Care Opinion Australia
Care Opinion Australia
Submitted on 20/03/2024 at 4:44 PM
Published on Care Opinion at 4:45 PM


This response has been posted by Care Opinion on behalf of Eastern Health.

Dear Catch22,

Thank you for taking the time to share your feedback with us. I am sorry to hear of your impressions of the PAPU service at Maroondah Hospital. Staff at Eastern Health aim to demonstrate the value of being ‘Safe always’ in their work, so I apologise that this was not your experience.

With the concerns you have raised, it would help to understand more about your experiences. I would encourage you to place this feedback with the hospital so that we could review it further. Could I ask you to make contact with the Patient Relations Advisors within Eastern Health. They can be contacted by either calling 1800 EASTERN or by completing an online feedback form at https://www.easternhealth.org.au/feedback/ If you choose to call and reach Voicemail, please leave a message so they can return your call.

I hope that we will hear from you soon.

Kind regards,

Ash Howlett

Manager Patient Feedback

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