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"Painful Eye to Relief"

About: Sydney / Sydney Eye Hospital

(as a service user),

I came to the emergency department with a painful eye infection and being nearsighted with no glasses, I was not seeing well.  I found the staff were accommodating, guiding me to the right place.

The lady at the Reception explained the procedure and before long I was taken for triage, soon followed by a preliminary assessment to check my eye sight and pressure.

After an hour or so, I was able to see the eye doctor, Dr Niko, who I felt examined me thoroughly, whilst teaching a student and even helped my partner find his way to the examination room. We felt at ease and in good hands.

Following Dr’s orders, a couple of days later my pain and infection have relieved and I’m recovering nicely.

I’m impressed with everyone I met at the hospital who made sure I was well looked after. I found the Hospital felt like a place of care and not a cold clinical setting and that off putting sense one gets in hospitals was replaced by warmth.

I’d like to thank everyone on the team for a positive experience and great thanks especially to Dr Niko and to Sita at reception on my follow up appointment.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 3 weeks ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 21/03/2024 at 12:46 PM
Published on Care Opinion at 2:04 PM


Dear MyMemoirMaker;

Thank you, it was lovely to hear you felt the Emergency Department was a place of warmth and a positive caring environment. We are very proud of the staff in the Emergency Department and they strive daily to provide compassionate and caring treatment. I will ensure Dr Niko, Sita and the rest of the team receive your feedback.

Again thank you for your feedback and all the best.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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