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"Outstanding care in all departments at Sydney/ Sydney Eye Hospital."

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I attended Sydney Hospital Casualty dept with an infected hand. I was seen immediately and treatment and investigations began. It was determined that a Hospital stay and a trip to theatre would be required.

I found all staff I dealt with in emergency were wonderful...then I was transferred to the hand clinic and seen by the expert hand surgical team there. With my hand in a cast I was transferred to 1 West for iv antibiotics overnight and theatre in the morning...in fact I spent two nights in 1 West and one in 2 West .. I believe the treatment from the nursing and medical staff was beyond compare. 5 star!!! I found the single room was comfortable quiet and immaculately clean. I found the nursing staff in the ward, theatre recovery were supportive competent and caring on top of their game with skills and knowledge. I felt safe and cared for.

Thank you so much to Nick, Tania, Iona, Aldridge, Reshma. Chris in anesthetics. I felt all staff involved in my care were great. I know I have left nursing staff out and I apologise... A big shout as well to Dr Tyler ...and Kaye. Jill and Peter in the hand clinic. I also spent a night in 2 West Thank you Karen, Faye and the night staff ...again I can't remember everyone's name and I apologise for that ...A special thank you to the expert surgical team of Dr Ye ...forever in your debt ...

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital last month
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 21/03/2024 at 1:08 PM
Published on Care Opinion at 2:05 PM


Dear sagittariuseh53,

Thank you for taking the time to share such a glowing report for our nursing and medical staff, across multiple departments. Our clinicians take immense pride in being able to provide high quality and compassionate care every day to our patients, and we are very proud of them. We have shared your story with the staff mentioned and extended this to the rest of the teams.

All the best and I hope your hand infection is resolving.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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