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"Surgery at hospital"

About: Sale Hospital / Surgical Services/Ward

(as the patient),

After having surgery that I believe wasn't done correctly and has left me quite deformed, for lack of a better word,  I have had such a battle with post surgery care. 

No markings of any kind were made on my body as a guide so I felt the surgeon flew blind. 

I felt I was laughed at when I spoke of my concerns and derogatory comments were made. Conversations and laughter were shared with a colleague in the corridor of the consulting suite.

This is just the tip of the iceberg, unfortunately and I'm in the process of seeking advice as this has created huge psychological worry.

Fortunately, I've been assigned to another surgeon and she is absolutely brilliant. The staff on the surgical ward have been amazing as well. 
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Responses

Response from Mark Dykgraaf, Chief Executive Officer, Executive Suite, Central Gippsland Health last month
Mark Dykgraaf
Chief Executive Officer, Executive Suite,
Central Gippsland Health
Submitted on 28/03/2024 at 11:28 AM
Published on Care Opinion at 11:28 AM


picture of Mark Dykgraaf

Dear corridords56

Thank you for raising your concerns regarding the service you received at CGH.

We are very sorry that the service did not meet your expectations, and that you felt you were dealt with in a disrespectful manner.

We are always pleased to receive feedback from those for whom we care, as it provides an opportunity for us to improve our services. We are aware of your concerns, and note that our team has already reached out to provide support and offer further options regarding your ongoing care.

If you would like to discuss the matter further, please don’t hesitate to contact me on 5143 8319 or email mark.dykgraaf@cghs.com.au

Kind Regards

Mark Dykgraaf

Chief Executive Officer

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