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Inappropriate transfer time of a nursing home patient

Posted By millimeterpn77

"Inappropriate transfer time of a nursing home patient"

About: Armadale Hospital

(as a relative),

My parent in law who is a resident in a nursing home was recently admitted to Armadale hospital with delirium. The family were very happy with the care they received and the thorough investigation that occurred.

However, it was then decided that my parent in law was well enough to return to their nursing home. Unfortunately the transfer occurred just after midnight. I felt this is totally inappropriate especially as my parent in law was recovering from a delirium and I feel it is not fair to the nursing home. 

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS last month
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 28/03/2024 at 8:23 PM
Published on Care Opinion on 2/04/2024 at 10:39 AM

picture of Neil Cowan

Dear millimeterpn77

Thank you for taking the time to provide feedback about your parent-in-laws experience at Armadale Kalamunda Group (AKG) and the late hour of their discharge back to their nursing home.

I was happy to hear that in general their care and treatment was positive, however I was saddened to hear about their discharge while still unwell and at a late hour. I can appreciate how unsettling this would have been for both them and the nursing home.

We pride ourselves on excellence of care for our patients, so your feedback is extremely important to ensure we can improve. As such I would really appreciate the opportunity to investigate your concerns in more detail. I encourage you to contact us via our Consumer Liaison Service on (08) 9391 1153 or email AKG_ConsumerLiaison@health.wa.gov.au.

Please accept my apology for how your parent-in-law's hospital journey with us ended.

I do hope your parent-in-law is recovering well and I wish them all the very best in health.

Kind Regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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