"Phone communication"

I feel SHDH has no protocols or policies in place for facilitating the continuity of healthcare management of people with complex &/or chronic health issues, when scheduling disruptions occur, such as staff absences. This inadequacy in practice management has resulted in immeasurable distress & disadvantage. I find this astounding really, & I have to wonder, is it that no such policy/protocol exists, or have I been discriminated against?

In my opinion, one senior member of staff is belligerent & engages in micro-aggressions, such as talking faster, louder & over people to drown them out, on the phone & in-person. Ultimately, I feel if this staff member is unable to intimidate & gaslight someone into silence/submission, they falsely accuse them of being aggressive/abusive/unreasonable & threatens to hang up on them or have them removed from the premises. I don't engage aggressively or abusively with anyone - I don't have the energy or inclination for that & I'm far too articulate to have such conduct in my "toolbox" - & I don't think it's unreasonable that I require ongoing healthcare to manage my complex, chronic health issues. I engage in a straightforward, well-spoken & logical manner; when something doesn't make sense or I feel like I'm not being shown the courtesy of active listening, I feel compelled to seek/provide clarity or context, by asking questions & for solutions. This apparently rubs people like this staff member the wrong way. In terms of engaging with the clinic, I have sought a suitable solution to whatever problem the clinic has created for me on any given day. In response I have consistently been treated like I'm being unreasonable to expect straightforward continuity of my healthcare when scheduling goes awry.

As if this conduct in isolation isn't offensive enough, it seems to me this staff member thinks it's appropriate to offer unqualified, unwelcome medical advice & opinions about the healthcare needs of people who have complex &/or chronic health issues. I presume they think it's appropriate to familiarise themselves with the confidential medical records of various clinic patients, in order to feel emboldened & entitled to step so egregiously out of their lane with their medical advice & opinions. Is this perhaps one of their strategies for intimidating or silencing people?

In my opinion, this kind of attitude & behaviour towards anyone, let alone potentially vulnerable people, is inappropriate in the extreme; I feel it's a grotesque abuse of power that I have witnessed, observed & experienced enough times in different scenarios over my lifetime, that I can easily identify when I'm being subjected to it. My extensive experience working in corporate environments assures me that this person is ill-suited to a position of any authority. In fact, I'd argue that they shouldn't have to deal with people at all in their employment, because people skills aren't part of their "toolbox". Or perhaps it's that they can talk the talk with their peers & superiors, but they find people seeking healthcare, beneath them, & regards them accordingly. I feel that unwell, potentially vulnerable people shouldn't have to put up with that.