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Severe morning sickness and unacceptable care

Posted By coinjk53

"Severe morning sickness and unacceptable care"

About: Swan Hill District Hospital / Emergency Department

(as a relative),

My in-law presented to the emergency department with severe morning sickness, unable to keep anything down and vomiting blood. It seemed the nurse on duty refused to listen to them making my in-law feel even lower than they already felt. At one point I recall the nuse made comment to another staff member that they guess they'll be stuck dealing with this one. 

Ambulance staff made comment that my in-law needed to be seen straight away. 

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Responses

Response from Chloe Keogh, Executive Director of Clinical Care, Executive Offices, Swan Hill District Health 13 months ago
Chloe Keogh
Executive Director of Clinical Care, Executive Offices,
Swan Hill District Health

Overall responsibility for the running of the health service, reports to the Board of Management. Acting for 3.5 months to replace Long Service Leave.

Submitted on 3/04/2024 at 2:29 PM
Published on Care Opinion Australia at 3:47 PM

picture of Chloe Keogh

Dear coinjk53,

This is a most distressing account of a visit to our Emergency Department, and I am so sorry for your relative that they had this experience. Every person has the right to be heard and supported when they are unwell, and I feel that we did not do this at all well.

I would be most grateful if you could contact me directly to provide me with some further information to help us investigate this matter. I can be emailed on ckeogh@shdh.org.au, or phoned on 50339250.

Thank you for taking the time to reach out and explain what happened to your in-law, and I look forward to speaking to you about this matter further.

Kind Regards

Chloe

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