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"Incredible care during a hard time"

About: King Edward Memorial Hospital / Day Surgery Unit King Edward Memorial Hospital / Emergency Department

(as a relative),

Last week,

My wife and I went for our 12 week baby scan only to find out our baby had no heartbeat and we had unfortunately had a miscarriage. After hearing those devastating words we had no idea what to do next or who to turn to. 

So we went to KEMH in the evening but their ED was packed. The incredibly kind and compassionate triage nurse took great care in providing us information on our options and recommended coming back the next morning as we couldn’t get the ultrasound results to proceed with treatment that evening.

The next day we went back to KEMH ED and it was empty, the triage nurse on was fabulous again and we were through to ED rather speedily. Beth the ED RMO attended to us and gave us more information on treatment options, she was extremely considerate, passionate and kind as she carefully went through the surgical steps we had decided. She managed to get us booked in the very next day and discharged us with such brilliant care!

The next day I dropped my wife off to the DSU and she later told me that apart from the wait (understandable as I, myself am a peri-operative nurse) the whole process and procedure was smooth. She praised the anaesthetic team and one of the DSU nurses who stayed back to take care of her in the Recovery room. She’s extremely grateful for the whole DSU team, anaesthetics, surgical team and nurses involved.

We attended the memorial service led by the pastoral team which was incredibly touching and beautifully orchestrated in a way to allow us grieving parents to say goodbye to our babies. 

Thank you so much to everyone involved from the ED team to DSU team and the pastoral team, we felt valued, we felt seen and we feel privileged to have our little ones ashes in your memorial garden. 

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service last week
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service
Submitted on 2/04/2024 at 6:55 PM
Published on Care Opinion on 3/04/2024 at 9:51 AM


picture of Delaney Gibbons

Dear correspondencefm89,

I am so very sorry to hear about the loss of your baby. It is incredibly kind of you to reach out with such lovely feedback at such a difficult time for you and your family.

It is so affirming to hear that all of the team members who provided care for your family did so with such care and compassion at all points of your journey. We will be very pleased to pass on your feedback to the ED team, including RMO Beth, the Day Surgery Unit (DSU), perioperative team, and the pastoral care team. It will mean so much to them to know the impact that their kindness and consideration had on your experience.

Thinking of you and your family at this time,

Delaney

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