This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Bilateral blepharoplasty + ptosis repair revision"

About: Sydney / Sydney Eye Hospital / Peri-Operative Service

(as the patient),

Can’t praise all the staff highly enough. Very special mention to nurse Aldrich. He was wonderful, so warm and helpful -made me feel so comfortable as I was a bit nervous. He is the nurse you think of when you want the best treatment.

But all the other nurses and staff were also great. 

Unfortunately I was last on the list so waited from around 5 hours till the operation (fasting from for around 9 hours) although Aldrich suggested a walk outside which was appreciated.  The last 75 minutes (pre- surgery) was spent on a bed in the Theatre waiting room with my pulse bleeping loudly on the machine. 

Dr’s Simon, Josefina and Gupta were all wonderful, professional and reassuring. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital last week
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 9/04/2024 at 10:02 AM
Published on Care Opinion at 11:28 AM


Thank you for taking the time to provide us with feedback regarding your experience with us at Sydney Hospital and Sydney Eye Hospital.

We are so pleased to hear that your journey during your admission was positive and Aldrich took such good care of you while you were waiting for your surgery and Dr’s Simon, Josefina and Gupta were professional and reassuring. I am sorry to read you had such a long wait.

I hope you continue to recover well post-surgery. I will ensure your lovely words of appreciation are passed on to the teams that contributed to your positive experience.

Warm Regards,

Natalie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k