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"Birth experience"

About: Albany Health Campus / Birthing Suites

(as the patient),

I recently had my baby at the Albany Hospital maternity ward where I received great person-centred care.

When my waters broke, I called the maternity ward and the midwife I spoke to was very understanding when I wasn't too sure what I had to do and guided me about next steps. During my initial assessment at the ward, they explained to me very clearly about what to expect for a VBAC which was what I was hoping for.

I went home after the initial assessment and went back later in the day when my contractions were more frequent. I was supported by the best midwives who listened to my questions and concerns, and informed me thoroughly about all the procedures that will and may take place depending on the circumstances.

Although I ended up having to undergo an emergency cesarean, I was treated with so much kindness which really helped me emotionally after the procedure! My wonderful obstetrician, Dr Yen, took time to speak to me again after the procedure to explain why I had to undergo the procedure as she knew I was really hoping for a VBAC.

I am very grateful for the excellent care I received from everyone including the midwives, doctors, surgical team, PSAs, kitchen staff (my meals were delicious!) and the physiotherapist, during my stay at the Albany hospital maternity ward. Thank you all!

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Response from Serena Reed, A/Clinical Nurse Manager, Maternity, WACHS GS last week
Serena Reed
A/Clinical Nurse Manager, Maternity,
Submitted on 9/04/2024 at 9:36 AM
Published on Care Opinion at 9:52 AM

Dear needlephobia,

Thank you for taking the time to share your feedback with us.

I am sorry to hear that the VBAC you were aiming for didn’t eventuate but glad to hear that, despite this, you felt heard and informed throughout your labour and birth experience.

It’s great to know that from your first contact with our unit, your concerns and questions were taken seriously and that you were treated with kindness and respect.

I will be sure to share your Care Opinion story with Dr Yen and our midwifery, medical and surgical teams as well as our wonderful kitchen staff, PSAs, and physiotherapists. I am sure they will appreciate your lovely words.

Thank you for also acknowledging our wider Albany Health Campus team in your feedback; it really is a team effort and it’s always nice to have the opportunity to recognise that.

Best wishes to you and your family.

Serena Reed

A/Clinical Midwife Manager, Clinical Midwife Specialist

Maternity and Newborn Services,

Albany Health Campus

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