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"Prenatal Care"

About: Karratha Health Campus / Maternity Unit

(as a service user),

I live in Karratha and am currently 26 weeks pregnant. I received my GP referral to transfer me to the local hospital (Karratha Health Campus) at 20 weeks gestation for the midwives to take over my care.

After a month I didn't hear anything from the hospital - I followed up multiple times calling the hospital to ask whether they had processed my referral. They admitted they had lost my referral and did not have me in their system and they would follow up with me to book in my first appointment. After waiting another week with no response, I called again to check the status of my transfer. They found me in the system and booked me in for my first appointment at week 26.

This is not good enough in my opinion. I have been told in my early scans that I would need more regular check ups as they found I had a single vessel umbilical cord which could affect the baby's growth and development. To not hear anything for over a month has really affected my mental health and left me mistrusting the system to care for me and my baby.

I have another pregnant friend that was not seen until 28 weeks gestation after a similar administrative error occurred. As a result of what I feel to be the poor service and follow up, most of my pregnant friends leave the region to have their babies and come back up to Karratha after they feel it is safe to do so. The lack of attention, care and continuity with the midwives, obstetricians and doctors has really affected our family's desire to live and work regionally, especially starting a family and the support that is required to do so. We don't have family up here so we really do rely on a supportive health system. When this has failed us, we feel utterly alone navigating this huge life change by ourselves. 

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Responses

Response from Matt Wells, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara last week
Matt Wells
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 18/04/2024 at 12:26 PM
Published on Care Opinion at 3:16 PM


Dear listenbq33

Thank you for coming forward with your concerns regarding the delay in care and appropriate treatment that you experienced during your pregnancy at Karratha Health Campus Maternity Department.

I am very sorry to hear that you have been left feeling unsupported and frustrated by the medical and nursing staff, resulting in not receiving the assessment and care needed in a timely manner.

I also hope that you are now receiving all the care you require during this important time for you and your family.

I would appreciate being able to speak with you so that I can learn more about what happened and initiate a thorough review with our clinical team. At the completion of the review, and if you are willing, I would like to involve you in discussions relating to any outcomes or recommendations resulting from the review. Please feel free to contact me at your convenience on 08 9144 7652 or via email at: Matthew.Wells@health.wa.gov.au

Again, thank you for taking the time to share your story. I do hope that I hear from you in the near future.

Kind regards

Matt Wells

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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