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Care Opinion

Postnatal unit

Posted By scorecardjc34

"Postnatal unit"

About: St George Hospital / 1 South Maternity

(as the patient),

After having a c section late at night my catheter had came unhooked between recovery and postnatal ward. I raised a concern that I was bleeding and was dismissed repeatedly. Then once that was fixed I buzzed for help to pick up my child and the midwife who came in burst into the room and stated, what do I want now. It was quite confronting as I was in an extremely vulnerable state. The treatment I received at the hands of the midwife has traumatised me and what should be a happy memory is scared by this apparent brutalisation.

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Responses

Response from Angela Karooz, General Manager, St George Hospital 2 weeks ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 1/05/2024 at 11:48 AM
Published on Care Opinion at 12:37 PM

Dear scorecardjc34,

Thank you for providing feedback on your recent care experience at St George Hospital. Your feedback is invaluable to us, and we take your concerns seriously.

First and foremost, we are deeply sorry to hear about the challenges you have described during a vulnerable time, and I am truly sorry that you felt dismissed & unsupported during your postnatal journey. Patient comfort and support for their emotional & physical well-being are of utmost importance to us, and it is deeply regrettable that we fell short of your expectations in this instance. I want to assure you that we are committed to addressing the issues you have raised.

We acknowledge that the staff narrative has not aligned with our core values, and we are committed to addressing this issue to ensure that such instances are avoided in the future.

Please feel free to contact our Patient Experience Manager on (02) 9113-2687 or email SESLHD-STG-ConsumerFeedback@health.nsw.gov.au to schedule a meeting or share any additional details you believe may be relevant. Your perspective is important to us, and we are committed to making the necessary changes to ensure a more positive experience for our patients.

Once again, I sincerely apologise for any distress you've experienced, and I appreciate your willingness to bring this matter to our attention.

Sincerely,

Ange Karooz

General Manager

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