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Fracture clinic follow up

Posted By Night visitor

"Fracture clinic follow up"

About: Bunbury Hospital / Outpatients Clinic

(as the patient),

I recently had follow up with the fracture clinic. The admin staff were extremely efficient and kind in arranging the appointment. I wish the same could be said for the junior dr. I felt dismissed, rushed and unheard in my short appointment. As my X-ray didn’t show a break I requested an MRI as I was experiencing intense pain and weakness. This request was denied by a junior staff member at the fracture clinic.

My GP referred me for an MRI. As this was a GP referral and not a specialist referral not only was there no Medicare rebate it took 3weeks to get an appointment. The MRI shows extensive ligament damage treatment has been delayed because I was not assessed properly at the fracture clinic. I feel all could have been avoided if I was listened to and not rushed out the door because there was nothing on my X-ray. 

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Responses

Response from Jacinta Cover, Consultant General Surgery, Head of Department, Medical Co Director, Surgery, WACHS South West 14 months ago
Jacinta Cover
Consultant General Surgery, Head of Department, Medical Co Director, Surgery,
WACHS South West

Submitted on 29/04/2024 at 12:08 PM
Published on Care Opinion Australia on 30/04/2024 at 11:56 AM

Thank you for sharing your health care experience Night Visitor with the orthopaedic fracture clinic here at Bunbury Hospital. I am sorry that your experience left you feeling dismissed and requiring to seek further care elsewhere. It is important that we get feedback about our service, so I appreciate that you took the time and effort to let us know about your experience and I will share that with our orthopaedic department clinicians and leadership. My name is Dr Jacinta Cover and I am Medical Co-Director for Surgical Services at Bunbury Hospital. If you would make contact so we can investigate further or to share more about your experience; please contact me directly. I can be reached by phone 97222726 or email Jacinta.cover@health.wa.gov.au.

Kind regards,

Jacinta Cover

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Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West 12 months ago
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 14/06/2024 at 3:37 PM
Published on Care Opinion Australia at 3:41 PM

picture of Karen Horsley

Dear Night Visitor,

Thank you for providing your feedback here. We always look at this as an opportunity to improve our services. I do hope you have recovered or are at least well on the way to recovery now. If you would like us to follow up your individual case, please feel confident to contact Jacinta Cover via phone on 97222726 or email Jacinta.cover@health.wa.gov.au to discuss further

Once again, I do hope you are recovering now.

Regards

Karen Horsley

Service Co-Director

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