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"Planned hysterectomy"

About: Joondalup Private Hospital

(as the patient),

I was admitted to Joondalup Private hospital to have a hysterectomy. I got a bit lost getting to the day surgery unit despite having a map to it. I got changed and was taken to the private lounge to await my surgery. I was in there for about 45 mins and ended up having to call for a nurse to get me something for pain. I ended up ringing the emergency bell because the buttons weren't very clear as to which was which. I was collected and taken to the theatre airlock before I could get pain relief though. I was left in that airlock for about 15 minutes in pain waiting to be taken in. After my surgery I ended up on the private gynae ward with lots of crying babies as it was a maternity ward predominantly. I barely slept the first 2 nights due to the crying. The nurses were great but they are midwives so they didn't know a lot of the meds I was on due to chronic pain. I had to explain some of them and ask for doses to be changed as they were lower than what I was admitted on despite coming in with a written list of my medications.

My gynaecologist and a pain specialist had ordered medications for me to go home with. I was discharged without any medications besides what I came in with. 

After I was discharged I also realised my Yeti water bottle went missing from my bags in one of the 3-4 location changes through the hospital before I got to my room on the ward. I contacted the customer liaison person asking for it to be looked for but never heard back from them.

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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus last week
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus
Submitted on 13/05/2024 at 12:21 PM
Published on Care Opinion at 1:25 PM


Dear Obstructed nurse,

Thank you for reaching out to Joondalup Health Campus (JHC) through Care Opinion and sharing your story.

I am so sorry to hear about your experience, this must have been extremely distressing for you. In line with the values of our organisation, the expectation is that all staff at JHC demonstrate compassion, empathy, respect and professionalism towards patients and relatives. Your experience does not align with our expectations, and I sincerely apologise that this was the case.

It is disappointing to hear that we were unable to provide adequate pain relief during your stay and were discharged home without any medication other than those you came in to hospital with. It is important we listen to you as a consumer and your suggestions of how we can improve our service delivery to the community. If you would like to discuss your feedback with us directly, please do not hesitate to contact our Consumer Liaison Team at JHC on (08) 9400 9672 or via email ConsumerLiaison.JHC@ramsayhealth.com.au

Kind regards,

Mary Ferrier

Director of Clinical Services

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