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"Emergency laser treatment for torn retina"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Recently I attended Sydney Eye Hospital Emergency department with a referral for a suspected detached retina. 

The initial wait was very slow considering that I had presented a referral from an optometrist. After around an hour I was seen by the Triage nurse who basically entered the referral into the system.

Another 40 minutes waiting, and I was seen by another nurse who applied dilating drops into the eyes.

Another 30 minutes later I was seen by a wonderful registrar who diagnosed the tear and completed a laser repair of the eye there and then.  

My hope on entering the emergency department in an eye hospital for a suspected detached retina was that I would have been seen quicker. I fully appreciate that there were many other patients waiting and fully grateful for the quick service once I was seen by the doctor. 

I just wish that the staff would have communicated better with me. I felt expecting me to read signs in the waiting room when I could not see out of my eye is a little silly.

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Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital last month
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 8/05/2024 at 4:34 PM
Published on Care Opinion on 9/05/2024 at 10:17 AM

Dear Onyx

I am sorry to hear you felt you had an extended wait time in the Emergency Department. It is a very busy department at times and all patients are triaged and allocated a triage category which indicates how urgent patients are to be reviewed by a doctor.

From the timeframes you have detailed, you were seen and treated within the expected time frames for a suspected detached retina.

I appreciate that the waiting is an anxious time and agree that clear and timely communication about the wait time is essential. Your valuable feedback has been shared with the Emergency Department leadership team.

I am glad to hear you were treated quickly with the Doctor review and hope your eye is continuing to heal well.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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