"Beautiful and endearing admissions staff."

Wendy from admissions has gone above and beyond in supporting that I eventually got my surgery appointment through all the obstacles my body decided to throw in!. She has ensured that she followed up at every instance possible -well over a year of communicating clearly with me and if I can say actually gave a damn. I think she is a beautiful breath of fresh air in our current society  - she makes you feel human and not just  another 'number' -she has excellent sound advise and  the natural ability to think ahead and make suggestions.

I think, the hospital, if they don't already, should have a patient portal where admissions staff can add their comments (given that they hear a lot) so that all relevant Dr's nurses etc have a better patient understanding and maybe minimise your costings! (ie repairing more than one surgery at the same time where possible and reduce wait times)  I receive my surgery shortly and I'm so looking forward to it-i could dance around the hospital and good or bad an outcome -hey ho-everyone tried :-) Happy custonmer !