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Right hand

Posted By Olddpg

"Right hand"

About: Karratha Health Campus

(as the patient),

In my opinion, 1 hand doesn't know the other. During an appointment with hand therapist in karratha was told to get xray before I do telehealth appoint. But called hosp, pop health, xray and outpatients and no referral nor anyone able to chase it up. brilliant. so called and didn't get to do telehealth appoint and now you seemingly want a glowing assessment. sorry. but really?

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Responses

Response from Matt Wells, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) 2 years ago
Matt Wells
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS)

Submitted on 15/05/2024 at 1:37 PM
Published on Care Opinion Australia at 2:15 PM

Dear Olddpg

Thank you for taking the time to share your story regarding the difficulties you encountered accessing an Xray at Karratha Health Campus prior to your Telehealth appointment. I was disappointed to read that the status of your referral via numerous phone calls could not be determined, and as a result you were unable to access a Telehealth appointment.

So that I can get a better understanding of what occurred I would appreciate being able to have a conversation with you to learn more about more about what happened. One of the outcomes of you sharing your story may be a thorough review with our clinical and allied health team, and if you were willing, involve you in discussions relating to any outcomes or recommendations as a result. Please feel free to contact me at your convenience on 08 9144 7652 or via email at: Matthew.Wells@health.wa.gov.au

Thanks again for sharing your story and I do hope to hear from you soon.

Warm regards

Matt Wells

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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