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Surgery Cancellation

Posted By deploymenthx89

"Surgery Cancellation"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I am writing to express my deep disappointment regarding the last minute cancellation of my scheduled surgery at the Bunbury Regional Hospital.

After traveling 140kms to reach the hospital, making the necessary work arrangements and fasting as per the pre-operative instructions, receiving the news of the cancellation after having been admitted into hospital was incredibly disheartening. Not only did this inconvenience me greatly, it has also caused disruption to my employment as leave was booked for the necessary recovery time and a replacement was organised.

While I understand that unforeseen circumstances may arise, such as emergencies or scheduling conflicts, I believe I should not be disadvantaged by being placed back onto the waitlist and not having my surgery scheduled until another 5 months later after having waited six (6) months already.

As a patient, I value transparency, respect and consideration for my time and well-being. I trust that steps will be taken to improve the system and processes to prevent similar occurrences in the future.

Thank you for your attention to this matter. I look forward to your response and resolution.

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Responses

Response from Jacinta Cover, Consultant General Surgery, Head of Department, Medical Co Director, Surgery, WACHS South West 12 months ago
Jacinta Cover
Consultant General Surgery, Head of Department, Medical Co Director, Surgery,
WACHS South West

Submitted on 14/05/2024 at 1:25 PM
Published on Care Opinion Australia at 1:53 PM

deploymentx89, I am very sorry to hear you did not get your surgery at our hospital recently. My name is Dr Jacinta Cover and I am the medical codirector for surgical services at Bunbury. I assure you that the hospital clinical and leadership teams endeavour to do everything to minimise elective cancellations and appreciate the impact this has on your whole surgical journey and personal and professional life. If you can reach out to me I would be happy to work with your surgeon and our waitlist team to accommodate as urgent a reschedule as possible. I can be reached by phone 9722 2726 or email Jacinta.Cover@health.wa.gov.au.

Kind regards,

Jacinta Cover

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Update posted by deploymenthx89 (the patient)

I am writing to express my deep concern and dissatisfaction regarding the repeated cancellation of my scheduled Gynaecological surgery at Bunbury Regional Hospital. My surgery has now been cancelled at the last minute for the second time in 30 days, causing me significant distress and inconvenience.

The initial surgery was scheduled for early last month, but was cancelled after I had driven 140kms to arrive and was admitted into theatre. Despite understanding that unforeseen circumstances can sometimes arise, I was assured that this would not happen again. Consequently, my surgery was rescheduled, only to face another last-minute cancellation.

These cancellations have severely disrupted my personal and professional life. I have arranged time off work, organised for post-operative care, and prepared mentally and physically for the procedure on both occasions. The repeated cancellations not only cause logistical and financial burdens but also contribute to my anxiety and stress regarding my health condition.

I now seek assurance that my surgery will be prioritised and not subjected to another last-minute postponement. It is imperative that the hospital understands the impact of these cancellations on patients’ lives and takes steps to improve scheduling reliability and communication.

I hope you can address this matter urgently and provide a solution that will restore my confidence in your facility. I expect to hear from you promptly regarding the rescheduling of my surgery and the measures being taken to prevent such issues in the future.

Thank you for your attention to this serious matter. I look forward to your swift response.

Response from Jacinta Cover, Consultant General Surgery, Head of Department, Medical Co Director, Surgery, WACHS South West 10 months ago
Jacinta Cover
Consultant General Surgery, Head of Department, Medical Co Director, Surgery,
WACHS South West

Submitted on 21/06/2024 at 3:51 PM
Published on Care Opinion Australia on 24/06/2024 at 8:44 AM

Please accept my apologies for delay in responding via Care Opinion deploymentx89. I can assure you that following your associated email correspondence, the relevant managers and parties at the hospital and your clinician are aware; and, as explained, we will all do our utmost to ensure your surgery is performed on the date the clinician is facilitating.

I wish you the best for your surgery and for a smooth recovery from the same.

Regards

Jacinta Cover

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