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"Quick action, compassion and amazing treament"

About: Swan Hill District Hospital / Emergency Department

(as a carer),

My daughter presented to the ED at Swan Hill District Health with symptoms of what I thought was a migraine. Within 10 minutes of us being there we had Drs and nurses tending to us and immediately starting investigations on finding a diagnosis.

Every step of the way I was included and informed of not just everything that was happening, but what the next steps might be. They began early treatment for meningitis even though the could not confirm this in Swan Hill as a lumbar puncture was not possible there.

The next day we were transferred to another hospital under the care of their paediatric team where the diagnosis of viral meningitis was confirmed. As treatment had already begun my daughter had improved so much that Drs said she was already on the mend. They credited the staff at SHDH with their quick thinking stating that they played an immensely important role in her recovery.

I have never felt so informed, included and involved before and I am in awe of the staff that helped us in our time in the hospital there. My daughter was so calm throughout also thanks to them. I cannot express my gratude and thanks enough for everything they have done for us. 

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Responses

Response from Kath Curran, ED NUM, Emergency Department, Swan Hill District Health 2 months ago
Kath Curran
ED NUM, Emergency Department,
Swan Hill District Health
Submitted on 16/05/2024 at 11:41 AM
Published on Care Opinion at 3:54 PM


picture of Kath Curran

Dear Grabw73,

Thank you for the valuable feedback on the care and attention we gave your child. Our team values updates on the progress of individuals after they leave our care for ongoing support. We are dedicated to delivering efficient and effective care while ensuring consumer engagement throughout their journey.

Kind regards

Kath

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Response from Peter Abraham, Chief Executive Officer, Executive Offices, Swan Hill District Health 2 months ago
Peter Abraham
Chief Executive Officer, Executive Offices,
Swan Hill District Health
Submitted on 17/05/2024 at 9:35 AM
Published on Care Opinion at 10:41 AM


picture of Peter Abraham

Dear Grabw73,

Thank you for sharing with us your family's experience of great care at SHDH. Our health service continues to strive to ensure that we are providing the best care experience we can to every patient at every opportunity.

The example of connected and engaged care that you have provided will be used as a benchmark standard we will continue to strive for across all SHDH services.

Thank you for inspiring us to continue to provide the best care experience we can to all.

Best Regards,

Peter

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