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Missing paperwork, no name band and long wait time

Posted By Grepe73

"Missing paperwork, no name band and long wait time"

About: Royal Perth Hospital / Acute Medical Ward 7A

(as the patient),

I was admitted directly to the acute medical ward at royal perth hospital. Immediately from arrival nurses could not find my paperwork or what room/bed I was ment to be in. It was traumatic from there on, i was left without information on what my condition was, I was left for 24hours without a name band for identification meaning no nurses could administer medications or blood tests.

I raised the issue with the ward shift  manager who I felt completely degraded me by saying there are people dying so I need to get over it and be patient. After 26 hours I had the doctor come in and explained my condition in more detail and organised my name band. I requested a physiologist on arrival which I had still not seen (28 hours since asking)

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 6 days ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 27/05/2024 at 2:10 PM
Published on Care Opinion at 3:12 PM

picture of Ben Noteboom

Dear Grepe73,

I want to thank you for sharing your story with us.

I am very sorry to hear that your admission at Royal Perth Hospital (RPH) has been suboptimal as this is certainly not the high standard of care and treatment we strive to provide all of our patients.

Without specific details, we have not been able to investigate your concerns further. We would welcome any further information you are willing to share with our Patient Experience Team who can be contacted on (08) 9224 1637 or via email: RPBG.feedback@health.wa.gov.au. This will allow us to investigate further and ensure any required improvements for you and future patients are appropriately followed up.

I hope we are able to assist in addressing your concerns.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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