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"My disgusting experience visiting my relative"

About: Mount Beauty Hospital

(as a relative),

My relative had just had their gall bladder removed and I went to visit them after their operation. My relative was obviously in pain after surgery because they had an organ removed and they asked for us to come help them as nobody was listening to them. The nurses we saw made us feel unwelcomed and blamed my relative's pain on anxiety and was just horrible. When the medical doctor came, I felt they were aggressive and rude. Without letting us speak, the doctor physically ushered me out of the room. I assume there was some miscommunication between the staff because as I understand it, they were not giving my relative anything more to help her pain and treating them like an unwell person.

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Responses

Response from Andrea Herrin, Director of Clinical Operations, Mount Beauty Hospital, Kiewa Valley House, Maternity, Theatre, Alpine Health 13 months ago
Andrea Herrin
Director of Clinical Operations, Mount Beauty Hospital, Kiewa Valley House, Maternity, Theatre,
Alpine Health
Submitted on 24/05/2024 at 2:42 PM
Published on Care Opinion Australia on 27/05/2024 at 9:33 AM


Dear songthrushhc46,

Thank you for sharing your story with us, it is important that we hear how patients and their family members experience our hospital.

I am sorry that you felt unwelcome and ushered out and that your relative was not treated in the way you expected.

I will be discussing with our staff how important family members are when advocating for their loved ones. The care experience of every patient is important, and we aim to improve this by listening carefully to patients and their families.

If you would like to discuss your experience, please contact me via email andrea.herrin@alpinehealth.org.au or by phoning 0357 543 500

Kind regards

Andrea

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