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"Specialist appointment and follow up letter"

About: Kalgoorlie Health Campus / Kalgoorlie Outpatient Clinic

(as the patient),

I attended an appointment with the gynaecologist having been referred by my gp. I felt that as my appointment was at the end of the day that I was being rushed so they could go home, the gynaecologist commented that my ultrasound report was boring and they didn’t know why I had been referred to them

I was disappointed to only be given one main option which was to go on the pill and felt I was wasting their time. I enquired about other treatment alternatives or if investigations into the cause could be done and was given a brochure for the mirena, and told that an ablation is not ideal. I told the Doctor that I definitely did not wish to get the Mirena but would consider the pill however it also was not something I wanted. I felt the nurse in the room didn’t look impressed with what the doctor was saying, and left the room, returning with printed information about the ablation procedure.

The dr then got onto their computer and printed an article about ablations not being reliable. I left my appointment with a script for the pill, mirena and tranexemic acid to allow me to decide which of those options I would go with. I believe the doctor said they would follow up with a phone call at some point but I can’t recall exactly now. To be honest I wasn’t interested in following up with them as I left my appointment feeling extremely uncomfortable about whether the care and advice I received was appropriate. I then received a letter from the specialist, which was (in my opinion) not only unprofessionally written, it contained inaccurate information. The letter stated “I hope you are doing well following the Mirena insertion. Good news is that your Pap smear was normal as was your STD check at the time of Mirena insertion. I trust you are doing well and will leave ongoing follow up with your GP.”

I did not have the Mirena insertion and never indicated any intention of doing it. I did have a Pap smear at my appointment however given the inaccuracy of the information in the letter I cannot be certain that the results in the letter are not mistaken for someone else’s. 

In summary, both my appointment and the letter received have left me feeling entirely uneasy, and like my health concern was not taken seriously. I cannot be certain that the level of care received is the standard it should be and now have no desire to return to a gynaecologist for treatment/consultation.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 13 months ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 30/05/2024 at 12:39 PM
Published on Care Opinion Australia at 3:28 PM


picture of Peter Tredinnick

Dear centaurusnt94,

Thank you for telling us about the care you received and reaching out so we can provide follow up investigation, information and care for you.

I am very sorry you felt dismissed and rushed by the specialist that saw you on the day of your appointment and were not provided with an accurate summary of the care you received. I am also disappointed that the options available to you were not outlined with enough detail and clarity for you to be sure that all the required choices were given, to know which would be most suitable for you.

I would like to investigate the care provided to you and arrange a follow up appointment with our Gynaecology team. If you contact the Director Kalgoorlie Health Campus on 9080 5817 or via email Alicia.Michalanney@health.wa.gov.au she can arrange for the Director of Medical Services to review your case and reach out to you directly regarding treatment options.

Kind Regards

Peter Tredinnick

Execuitve Director

WACHS Goldfields

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Response from Alicia Michalanney, A/Executive Director, Goldfields, WA Country Health Service 9 months ago
Alicia Michalanney
A/Executive Director, Goldfields,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 3/10/2024 at 1:19 PM
Published on Care Opinion Australia at 3:10 PM


picture of Alicia Michalanney

Dear centaurusnt94,

Thank you for reaching out to us directly so we can continue to support you in accessing the care you need and work with our team to help them improve their provision of patient-centred care too.

As we have discussed, I can now arrange a review of your clinical record and feedback to the team members involved.

We can also acknowledge our nurse, who supported and advocated for you.

Please don’t hesitate to contact us at any time you need to.

Kind regards,

Alicia

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