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PATS Service at Geraldton Regional Hospital

Posted By leathergp76

"PATS Service at Geraldton Regional Hospital"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as the patient),

I have recently discovered I have a brain aneurysm and will require delicate and dangerous surgery to correct this issue. It has been an extremely stressful time for myself and my family to deal with, not knowing how to live with the possibility of a brain bleed at any time.

With my surgery date booked for 2 weeks' time I went into the PATS Office at Geraldton Regional Hospital and was greeted with a smile from  2 ladies at the counter; Amanda - the Manager; who took my details, copied my paperwork and informed me within the space of a few moments that everything would be taken care of for my trip to Perth. Emily completed the rest of the paperwork, and I was told it would be ready the next day for collection.  

Both Amanda and Emily made the process stress free and were professional and such a delight to deal with- Sincere thanks to both ladies!!

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Responses

Response from Karen Street, Director Population Health, WACHS Midwest 13 months ago
Karen Street
Director Population Health,
WACHS Midwest

Submitted on 31/05/2024 at 11:02 AM
Published on Care Opinion Australia at 12:16 PM

picture of Karen Street

Dear leathergp76

Thank you for sharing your experience with us on Care Opinion.

I was delighted to read how well supported you were by both Amanda and Emily. I am glad that at such a stressful time for you and your family, the PATS team were able to provide efficient and compassionate service for you.

I noticed you provided some great feedback for the PATS team last year, so it is great to see we are consistently meeting and exceeding our community’s expectations. I have shared your kind words with the team and added my own appreciation for all they do for our community.

I wish you well in your forthcoming surgery.

Regards

Karen Street

Midwest PATS Regional Coordinator

WA Country Health Service - Midwest

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