Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Recent diagnosis

Posted By inspirexy96

"Recent diagnosis"

About: Swan Hill District Health Medical Centre

(as the patient),

I've felt really under the weather with several symptoms. I had an extensive round of blood tests and was given a result which I know is treatable - an underactive thyroid. My parent also has this but it's called Hashimoto's.

The doctor sent me for another round of blood tests. Three days later I hadn't heard a peep regarding the results so I rang and got told there was no further action required. I was astounded as I'm feeling terrible and this is affecting my everyday life. I get doctors are busy but I felt dismissed. Why send me for further investigation if there's no follow up anyway? Doctors shouldn't leave people hanging, wondering when there's clearly something going on like my test showed. In my opinion, this practice needs improvement I'm afraid.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rex Prabhu, Executive Director of Medical Services, Medical Services, Swan Hill District Health 11 months ago
Rex Prabhu
Executive Director of Medical Services, Medical Services,
Swan Hill District Health

Submitted on 30/05/2024 at 11:01 AM
Published on Care Opinion Australia at 11:31 AM

picture of Rex Prabhu

Dear inspirexy96,

I'm truly sorry to hear about your frustrating experience. Your concerns are completely valid, especially given the impact your symptoms are having on your daily life. It's concerning that you haven't received the follow-up you expected, especially after undergoing additional tests.

We're committed to ensuring that every patient receives the care and attention they deserve. Your feedback is invaluable in helping us identify areas for improvement within our practice. We would like to investigate your experience further to understand what happened and how we can prevent similar situations in the future.

We require your contact information so we can reach out to you directly to discuss your concerns and gather more information. Your well-being is our priority, and we're here to support you every step of the way.

Please could you write to me on rprabhu@shdh.org.au or contact me directly on 03 5033 9394

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rex Prabhu, Executive Director of Medical Services, Medical Services, Swan Hill District Health 11 months ago
Rex Prabhu
Executive Director of Medical Services, Medical Services,
Swan Hill District Health

Submitted on 7/06/2024 at 4:07 PM
Published on Care Opinion Australia at 4:39 PM

picture of Rex Prabhu

Dear inspirexy96,

Apologies, I have not been able to make contact and due to a technical matter cannot locate your correspondence. We are keen to capture your story and duly investigate the experience.

Jackie Ingwersen is our Consumer Consultant within our Quality Experience and Safety Department. Could you please reach out on JIngwersen@shdh.org.au

Cordially Yours,

Rex

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k