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"Visit to Emergency with infected finger"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Cut my finger and two weeks later woke to it swollen, throbbing and looking infected and I felt dizzy.

Went to Emergency Presented at ED knowing this was the Hand Hospital as a friend had had similar and advised not to ignore it. Staff were on it straight away, infection confirmed and IV antibiotics given, then saw a hand specialist.

Staff were brilliant, quick to respond and diagnose and put in IV antibiotics immediately. Hand unit specialists came down to assess and staff were so professional, caring and calm (there was a difficult patient next to me). Thank you to all, noting Dr B, Dr D and RN Sharon for their outstanding professionalism. Follow up provided by the Hand Clinic, (thanks Ahmed) and again staff so professional in their communication and care.

The staff were sensational from start to finish over hours from the reception on arrival, to the nurses checking vitals and the staff specialist putting in IV and at end of day when hand specialist Ahmed, came down from Hand Clinic.  

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 11 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 7/06/2024 at 1:10 PM
Published on Care Opinion Australia at 1:49 PM


Dear Caringformum

Thank you for letting us know about your experiences in the Emergency Department and Hand Clinic. Our ED/Hand Clinic staff are excellent and I'm glad you were the beneficiary of their professionalism, compassion and skill. We feel incredibly proud of the team that work here and show up each day to provide this specialist service. We have shared your story with the teams who are very appreciative that you have taken the time to showcase them on Care Opinion.

I hope your infected finger is now on the road to recovery.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing and Support Services

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