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"Leongatha Hospital day procedure, colonoscopy"

About: Leongatha Memorial Hospital

(as the patient),

I had been to Leongatha Hospital 12 months prior and because of the informative, personable, quality of care and support received from every single person I was in contact with I have returned for my next 12 monthly colonoscopy. So long as this is a procedure I required, this is where I will come.

From the moment I enter until the point I leave I am blanketed with attention and provided with awareness and knowledge of everything that will occur, is occurring and has occurred, thankyou all 🙏

Recently was my second visit to the Leongatha Hospital for a colonoscopy and both day procedures went smoothly without any issues of any sort, inclusive of pre admission, admission and discharge.  All of the staff I engaged with during pre admission to  discharge today explained everything in detail and answered any questions quickly and with detail.  Everyone involved with my day procedure of a colonoscopy was caring, thoughtful, attentive, knowledgeable and punctual.  I was put so at ease that it felt like a day out visiting people I knew, thankyou all, I very much appreciate all you do and boy do each of you do it well, together.

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Responses

Response from Louise Sparkes, Chief Executive Officer, Executive, Gippsland Southern Health Service 3 weeks ago
Louise Sparkes
Chief Executive Officer, Executive,
Gippsland Southern Health Service

Chief Executive Officer

Submitted on 21/06/2024 at 6:35 PM
Published on Care Opinion on 24/06/2024 at 8:47 AM


picture of Louise Sparkes

Dear marchnz68

Thank you so much for your feedback.

You have provided a very lovely account of your experiences, pleasingly on both occasions. I am so glad that you were made to feel so well cared for and that we provided consistent person centered care.

I will pass on your comments to our staff and congratulate them on their consistent, team-based approach to care.

I know they will feel really pleased that they made such an impact and will be proud of the service that they are providing. This sort of feedback for excellent care means so much to our hard-working team.

I hope you are recovering well

Regards

Lou

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