"Service"

I was very ill with abdominal pain and vomiting in the morning recently

I went to the Swan Hill District Health Emergency Dept very early that morning just as the team were changing over. I was treated with care and respect and taken to a room straight away. The nurses were caring and provided me with warm blankets and i was given full attention. I had come in on the tail of the night staff leaving therefore waited a few minutes until the new team came on, i was still attended frequently and asked if i was in considerable pain and given every attention.

My nursing team ( one nurse in particular stood out) her attention to concern and care was the best i have had in years. Then the doctor who had arrived for the morning shift arrived and straight away i was looked after and put through several tests to identify my issues, so very thorough and she explained details so well.

I was there for around four hours and all the while the nurse and the doctor were in and out of my room to ensure my needs. I think the ED dept derserve praise. I now have a diagnosis of a condition i was unaware of and can move forward with treatment. Thank you to SHDH ED for the wonderful time and care put in to achieve this outcome.