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"Great patient care at Bunbury hospital"

About: Bunbury Hospital

(as a parent/guardian),

Just a very quick one to say thanks to all the staff that looked after my teenage son recently. We brought him in as he was extremely fatigued and starting to become delirious after a week of Inflenza B. It was clearly a very busy day at the hospital, when things weren’t going right for the team, however every one we dealt with was very professional and friendly.

One particular nurse, Jess (I think she works at various different rural hospitals) was, I believe, born to be a nurse. She kept us up to date on delays, and just had a lovely manner about her. The two doctors we saw were also great (one male and one female), and explained things well. The tests that were done were very comprehensive (urine, bloods, nasal swabs, x-rays, numerous neurological tests) were all completed and they left nothing to chance. The lady doctor asked us if we had anymore questions as we were leaving, and told us we had made the right decision bringing our son in. Thanks Bunbury Hospital, ED, you should be proud.

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Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 3 weeks ago
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West
Submitted on 25/06/2024 at 4:44 PM
Published on Care Opinion at 4:45 PM


Dear omegacw79

Thank you for taking the time to provide such lovely feedback. We are very proud of our dedicated ED team, and I was so pleased to read that you had such a positive experience in our department. It will be my pleasure to pass on your kind thanks.

I hope your son is feeling much better.

Kind regards,

Amber Hargans

Clinical Nurse Manager

Emergency Department

Bunbury Hospital

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Response from Stephen Hartwig, Director of Emergency Medicine, Bunbury Hospital, WACHS South West 2 weeks ago
Stephen Hartwig
Director of Emergency Medicine, Bunbury Hospital,
WACHS South West

Lead the team of Emergency Medicine doctors.

Submitted on 26/06/2024 at 4:18 PM
Published on Care Opinion on 27/06/2024 at 8:41 AM


Dear omegacw79

Thank you so much for taking the time to feed back to us.

We are privileged to work with caring colleagues.

Thanks for letting us know:)

Regards

Steve Hartwig

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