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"No consideration for rural families"

About: Perth Children's Hospital

(as a parent/guardian),

I was contacted by surgical waitlist team for a date for my 7 month old child's surgery, we were given just over 2 weeks notice for the surgery date. 5 days later I was contacted and informed they made a mistake and their surgery is no longer on that date nor do they have a new date as of yet. In this time we had arranged accommodation, transport and time off work to attend as we will be travelling over 1000kms and were required to stay in Perth for over a week. There really wasn’t much of an apology for this error or consideration that we are from the country and have to make arrangements to get to Perth. This was very frustrating and adds to the stress of already having a child who is in need of surgery 

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Responses

Response from Perth Children's Hospital | Child and Adolescent Health Service 2 weeks ago
Perth Children's Hospital | Child and Adolescent Health Service
Submitted on 28/06/2024 at 5:34 PM
Published on Care Opinion on 1/07/2024 at 11:20 AM


Dear scorpiuspf37

Thank you for sharing your story on Care Opinion to highlight the challenges that rural families experience in accessing health services.

We appreciate the additional arrangements that rural families need to make in preparation for travelling to Perth for treatment and make every effort to confirm arrangements with as much notice as possible. Unfortunately, a mistake was made in confirming your child’s surgery and appreciate that this would have added considerably to your stress. I sincerely apologise that this occurred.

I would like to look into this to understand what occurred and ensure that we are considering the needs of rural families. If you are open to this, please contact the Child and Family Liaison Service by email at CAHSFeedback@health.wa.gov.au or by telephone on 6456 0032 so we can confirm your child’s details.

I do hope that we hear from you soon.

Yours sincerely

C. Dunbar

Nurse Co-Director
Surgical Directorate
Child and Adolescent Health Service

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