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"My admission, care and treatment at King Edward Hospital"

About: King Edward Memorial Hospital / Day Surgery Unit King Edward Memorial Hospital / Emergency Department

(as the patient),

I was admitted to this hospital over a weekend recently via the emergency dept- i was met with professional, kind and exceptionally caring ED staff who did everything possible to make me feel valued, heard and respected.  In particular the triage nurse (Irish girl) and my nurse in ED  who i believe was called Carol- absolute professionals- my wonderful doctors who were kind and caring.

I was then admitted to ward 6 where i was cared for by Emma, Pushpa and Rutendo and Cara who were exceptional nurses- demonstrated absolute professionalism, empathy, kindness and understanding of my situation- i felt like i had been treated like a VIP.

My theatre orderly, Maria (i think) was so positive and kind-

My initial anaesthetist (Declan) what a wonderful kind, patient caring man- and his assistant who was so thoughtful.

I then had another anaesthetist as i was "bumped" due to an emergency and she was truly amazing.

The theatre team who were supportive during my anxiety, kind, understanding and made me feel so much better in my time of need.

My surgeons, were brilliant.

I am ever so grateful of how i was treated in this hospital- i too am a nurse and the managers of these staff need to know just how much of a wonderful job they all do - they are exemplary nurses, and i would be so proud to be their manager.  Thank you from the bottom of my heart for how well you all treated me.  I sincerely hope each of you are told just how awesome you are

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service 3 weeks ago
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service
Submitted on 28/06/2024 at 11:15 AM
Published on Care Opinion at 12:33 PM


picture of Delaney Gibbons

Dear heronwx97

Thank you for taking the time to provide this wonderful feedback. At the Women & Newborn Health Service, we are extremely proud of the level of kindness and compassion demonstrated by our staff. Our teams are always delighted to receive such warm recognition like yours.

Your gratitude shows right through your story, and we will be sure to pass your feedback to the ED, Ward 6, and Theatre teams, including Carol, Emma, Pushpa, Rutendo, Cara, Maria and Declan. If you feel comfortable doing so, please do reach out to our Consumer Liaison service by phone on 6458 1444 or email (WNHSCLS@health.wa.gov.au ) so we can be sure to pass your direct feedback onto the rest of the teams who cared for you.

Wishing you all the best in your recovery.

Kind regards,

Delaney

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