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"Second Class Patient"

About: Fiona Stanley Hospital / Cardiology, CCU and Ward 4D

(as the patient),

I recently had surgery at Fiona Stanley Hospital, Ayota Heart Valve Replacement and CABG. After Intensive care, I had a very good single room, was comfortable, with full access to the PES system. the Treatment received was excellent as were the friendly and efficient staff, that is until Day 5.

As I was no longer being monitored I was asked if I would mind being moved to a double room, as they needed my room for a new patient. I reluctantly agreed, however the room turned out to be a single room with an extra bed put it, it had a temporary partition between the beds, which became an unsafe tripping hazard, the patient call buzzer was shared. I had no access to the PES, no TV and could not order meals, but it gets worse as neither the free or paid internet was working, so could not even use my mobile phone for entertainment. I had nothing and was miserable for my final two days in hospital, felt as if I was being treated as a second class patient.

Frustratingly I may have got out a day earlier, but for the fact I wasn't weighed before surgery and simple asked what my weight was, my answer was likely lower than actual. When I was weighed after surgery I had allegedly put on 6kg in fluids which I needed to get off before I could go home, and was told to cut back on drinking fluids compounding my discomfort.

I am a bit conflicted as I am a strong advocate to do whatever is necessary to reduce waiting list times, but my situation was dangerous and inefficient as the nurses had difficulty performing their duties, who were also unhappy with the situation.

To fix this issue I would suggest as a minimum:

1. An alternative be found to using unsafe temporary partitions

2. Perhaps develop a portable PES system, so that patients still have access to all the services available including TV. This could simply be a tablet with stand which they could put on their bed table.

3. Ensure all patients are weighed before surgery

4. Fix the internet issues, Free WIFI is essential so that patients, if nothing else can at least access all the features on their mobile phone, which many patients bring with them.

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Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service last week
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Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 5/07/2024 at 2:14 PM
Published on Care Opinion on 8/07/2024 at 9:53 AM

picture of Neil Doverty

Dear waiting666,

Thank you so much for your feedback and I am sorry that your experience did not meet your expectations. It is very important our patients are weighed prior to their surgery, this is included on the preoperative checklist. We will follow up with the team that patients are weighed on the day of surgery.

From the feedback you have provided, it appears that you were moved into our over census room during your stay, and I apologise that this may not have been explained to you at the time. Our teams work tirelessly to limit patient bed moves within the hospital however, there are occasions when there is significant demand which unfortunately means this is unavoidable. Clinical reviews are completed to ensure patient safety is considered, the hazard identified from the temporary partition is acknowledged and a new partition has been ordered.

In relation to access to the Patient Entertainment System (PES), TV and Wi-Fi, I again apologise for the inconvenience this caused you. Unfortunately, over-census beds do not currently have full access to these systems, however, in the future, we are hoping to upgrade the PES to include a portable solution which would mitigate the issue of patients in the over-census room.

Thank you for taking the time to share your feedback with us I wish you well with your recovery.

Kind regards,

Neil Doverty

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