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Caring experience in ED

Posted By wftpt205

"Caring experience in ED"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

I was admitted to Prince of Wales ED with mild respiratory problems, and was in and out in 2.5 hours. The triage nurses were so kind and made me feel less anxious, and the doctors were clear and made me feel relaxed and looked after. I have an intense fear of needles and I couldn’t proceed with some suggestions. However, they discussed alternatives and let me lead by choice to do some things as an outpatient. Though I’m still scared, I feel much more secure with getting tests done. They had reassured me all throughout the process. Thank you so much! Dr Chloe was also amazing and kept me in the loop, special shout out to her!

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 3 months ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 24/07/2024 at 1:50 PM
Published on Care Opinion at 2:08 PM

Dear wftpt205,

Thank - you for taking the time to write to us and share your experience in our Emergency Department. We are happy to hear the ED clinical staff treated you with a high level of professionalism and empathy.

We will pass on your kind words of gratitude to Dr Chole and the Emergency Team.

We hope that you are now fully recovered and in better health.

We appreciate and thank - you for this amazing feedback about your Emergency Department visit.

Kind regards.

Barbara

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