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"Care from Genetic Counseling"

About: King Edward Memorial Hospital / Genetic Services WA

(as a service user),

The care and assistance from the KEMH Genetic Services is above and beyond. By arranging the initial appointment via Telehealth it allowed me to avoid having to travel and Claire was very thorough and able to explain the process in an easy to understand method. 

When issues arose during the collection process through Pathwest, Emma was able to assist me quickly and greatly. She understood the challenge  with having blood taken been based regionally and was able to contact the Pathwest collection site directly to ensure it would happen whilst I was in Perth. 

All in all it showed the professional and caring nature of the team from the reception staff through to the counselors especially during what can be an upsetting time 

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service 11 months ago
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service
Submitted on 9/07/2024 at 11:31 AM
Published on Care Opinion Australia at 1:15 PM


picture of Delaney Gibbons

Dear BRCA_Genetic_Testing

Thank you for taking the time to provide this wonderful feedback about your recent experience with Genetic Services WA.

It is so lovely to hear about how the care and support provided to you by Claire and Emma meant to you, and how their understanding of the challenges you were facing enabled them to provide care that truly met your needs. At the Women & Newborn Health Service, we strive to provide the very best care to our patients, and we’ll be sure to let both Claire and Emma know how much their professional and caring nature meant to you.

Wishing you all the best,

Delaney

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