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Zero level of care provided

Posted By magpiebm39

"Zero level of care provided"

About: Rockingham General Hospital / Emergency Department

(as a parent/guardian),

Spouse and baby presented to Rockingham ED at 0930 in the morning, with a baby with high temp (40deg) on going for three days, vomiting and lack of appetite. Spouse sat in ED, without being seen by a medical practitioner until 1330 (4hrs) until they left, still unseen. Eventually got at call at 1430 asking if my spouse was still there. We ended up taking our baby to the amazing staff at another hospital at 1700 as they still had high temp post sleep. The level of non existent care at Rockingham ED is atrocious in my opinion. I believe the seemingly callous level of indifference shown by the staff will end up killing someone one day. Babies can go down hill so rapidly due to sepsis and I beleive to not even be assessed is appalling 

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 11 months ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service

Submitted on 9/07/2024 at 5:58 PM
Published on Care Opinion Australia on 10/07/2024 at 8:55 AM

picture of Kath Smith

Dear magpiebm39,

Thank you very much for taking the time to share your spouse’s experience following their recent visit to the Rockingham General Hospital (RGH) Emergency Department (ED) with your baby. It sounds like your baby has been very unwell and I am very sorry that your spouse and baby waited a long time in ED without being seen by a doctor. As you have highlighted, fever and sepsis in an infant is very serious and should be treated without delay.

RGH has a policy for the treatment and management of fever in infants. I encourage you to contact our consumer liaison team on 9599 4323 to provide your baby’s details to allow us to review the presentation and identify any gaps in practice. The RGH ED has a dedicated waiting room nurse 24hours a day/7 days a week to monitor patients while they are waiting to be seen by a doctor, and escalate any concerns or abnormalities to a medical officer for review. Patients/carers may also escalate concerns at any time via the Aishwarya’s care call from the ED waiting room via the pink Aishwarya care call phone or their own mobile phone.

Thank you for taking the time to share your experience, I hope that your baby is now recovering well. I hope that you will contact the consumer liaison team so that we may use your feedback to help improve our future practice.

Kind regards,

Kath Smith

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