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"Attending ER @ Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I am a woman in her 70s who took a bad fall outside the Observatory on a Saturday evening.  I presented at hospital in quite a bit of pain.  I had fallen on my right shoulder and right knee. I had also injured [broken bones] in my left hand attempting to save myself.  My shoulder was extremely painful as I have 2 complete tears in my rotator cuff and landing so heavy on the shoulder I couldn't move my arm.  

I was extremely well cared for.  Doctor Patrick headed the team which carefully assessed my injuries.  My left hand and lower arm was put in plaster.  I was admitted overnight as I was unable to use both my arms.  Doctor Patrick referred me to the hand clinic at hospital which was also very caring.  I was supplied with a split which I used after the plaster was removed.  I have had a very long and painful recovery but thanks to the immediate care I was given I have been able to regain most of the movement in my right arm.  My left hand has completely healed.  The recovery of my shoulder and hand have required 10 weeks of physio but thankfully I continue to improve.

I want to express my most sincere thanks particularly to Doctor Patrick and his staff for their care and consideration for my welfare.  I consider that everything possible was done to help care for me and provide as much comfort as possible.  I will always for grateful I was so well looked after at your hospital.

With best regards, nitratedk93

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 11 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 15/07/2024 at 1:31 PM
Published on Care Opinion Australia at 2:05 PM


Dear nitratedk93

Thank you for taking the time out of your day to send us such positive feedback, I will be sure to pass it on. I am happy to read that you are recovering well and very reassured by the treatment you received whilst at Sydney/Sydney Eye Hospital.

Dr Pauline Rumma

Director of Clinical Services

Sydney/Sydney Eye Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by nitratedk93 (the patient)

Dear Doctor Rumma,

Many thanks for acknowledging my story. I would be most grateful if, in particular, my story could be made known to Doctor Patrick. His generous and caring attitude and the attention I was given was far more than I would have expected. I feel perhaps that he may not have been aware of my gratitude as I was experiencing a high level of pain. I will also state that the nurses were also very kind considering how busy they were trying to care for everyone. My final comment must be that in my opinion your hospital ER is to be congratulated for it's service.

With kind regards, nitratedk93

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