"Patient Experience Officer doing his job, very well!"

My wife and I went to the Sydney Eye Hospital to have an inflamation in my wife's eye looked at by an ophthalmologist and were met at the door by this very pleasant yet professional Patient Experience Officer named Gowtham. Gowtham almost spoon-fed through the entire process we'd be following. He was informative, courteous, very comfortable with patients and yet very kind in the way he interacted with the patients entering even though there were quite a few today. Well done Gowtham you did a great job !!!

It's not the job you do but your demeanor and ettiquette in which you handled quries aas well as irate patients. Yoy didn't lose it.

Take a bow mate !