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"Medical care"

About: Leongatha Memorial Hospital

(as a relative),

My relative was admitted during the week. Their care from admission to the following 24 hours was great. Communication between patient, family and staff could not be faltered.

Unfortunately the following day was an absolute disaster. The new Doctor that took over completely changed the plan set in place. They wanted to take my relative off their anti coagulates, even though they have a pacemaker and are under a specialist at Cabrini. I fear that if I didn’t have a medical background and spoke up things may have been catastrophic.

I recall I was accused of not having my relative's pacemaker checked (it was done a few months ago and handed over to the admitting the previous day).

Unfortunately, my very elderly relative, feels they were bullied by the Dr and treated with no respect. GSHS has always been a hospital that our family has been proud of, we hope that this type of care does not continue. We are very happy with the care given by the wonderful nursing and hotel service staff, they need to be commended for their dedication and friendly attitude.

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Responses

Response from Louise Sparkes, Chief Executive Officer, Executive, Gippsland Southern Health Service 11 months ago
Louise Sparkes
Chief Executive Officer, Executive,
Gippsland Southern Health Service

Chief Executive Officer

Submitted on 23/07/2024 at 5:02 PM
Published on Care Opinion Australia on 24/07/2024 at 9:17 AM


picture of Louise Sparkes

Dear violeteq48

Thanks so much for your feedback.

I am pleased to hear that the first 24hours was great for your relative. However, its concerning that the next day sounds like it wasn't acceptable.

Could you please call me on 0421 352 137 so that we can follow up the details regarding the dr?

I hope that your relative is recovering well and is feeling okay.

Regards

Lou

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